Five years in a row Rudy had been voted the best Red Cap on the line from Grand Central Station in New York City right through to the LaSalle Street Station in Chicago. His behavior like his uniform was always spotless. His smile was always quick and pleasant. And his ability to solve baggage problems became mythical tales told in station break rooms from coast to coast. He remembered all the regulars by name and treated the many travelers just passing through like old friends.
Many times early in his career, the company had offered Rudy the opportunity to leave the baggage to others and step into a management role. Rudy refused. More than one train executive had tried to steal him for their own station. Rudy would not budge. This station was his home and for the brief moments travelers came thorough his house, they were his family.

